Track your order

Where's my order?

Enter your order number and email address to see exactly where your parcel is.

You'll find your order number in your order confirmation email.

  1. 1Order confirmed
  2. 2On its way
  3. 3Out for delivery
  4. 4Delivered

Delivery questions

My order is confirmed – when will it ship?

We process your order as quickly as we can, usually within 1–3 business days. Once your parcel has been dispatched, you'll receive an email and the tracking will update.

Why hasn't my tracking updated for a few days?

A parcel can travel for a few days without a new scan, for example between sorting centres. That's completely normal. If the status hasn't changed for more than 7 days, email us and we'll look into it.

What does “Out for delivery” mean?

Your parcel is close by and will be delivered soon. If you're not home, the driver may leave a card or take your parcel to a nearby parcel locker or Post Office.

It says “Delivered” but I haven't received my parcel

First check your letterbox, your usual safe places and with your neighbours. If you still can't find it within 24 hours, contact us and we'll sort it out.

It's not right for me – what now?

No worries: you can return your order for a change of mind within 30 days. Contact us and we'll help you with a return or exchange.

Something not right?

We're happy to help. Send us an email and we'll get back to you as soon as possible.

info@ozendoo.com