About Ozendoo
At Ozendoo, your order is dispatched directly from our international distribution centre. This lets us offer carefully selected products at great prices while keeping our logistics efficient. Because orders are shipped internationally, delivery times can vary.
Free shipping Australia-wide
We always offer free shipping on every order, with no minimum spend. The amount you see in your cart is the amount you pay, with no hidden costs.
Processing and dispatch
Orders are usually processed within 1–3 business days. We aim to dispatch orders placed before 11pm (AEST) on the same business day (excluding weekends and public holidays). Once your order has been dispatched, you’ll automatically receive a confirmation email with your tracking number.
Delivery times
The estimated delivery time is 7–14 business days. As our products are dispatched from an international distribution centre, delivery times can vary slightly. In exceptional cases, such as carrier delays or customs processing, delivery may take a little longer. You can track your order in real time using the link in your email.
Customs and import duties
Orders under A$1,000 aren’t subject to Australian import duties. The price you see at checkout is the price you pay.
Order tracking
You can track your order at any time using the tracking link we email you after dispatch. Can’t find the email? Check your junk or spam folder, or email us at info@ozendoo.com.
Checking your delivery address
Before placing your order, please make sure your delivery address is correct. If you’ve made a mistake, contact us as soon as possible at info@ozendoo.com. We’ll do our best to update your details before dispatch, but we can’t guarantee this once your order has been processed.
Cancellations and change of mind
As we process orders quickly, it’s usually not possible to cancel once payment has been made. However, you can return your order for a change of mind within 30 days of receiving it. Just contact our customer service team at info@ozendoo.com.
Haven’t received your order?
If your parcel hasn’t arrived, please check the following first:
- Wait 24 hours, as it may be delivered the next day
- Check your letterbox and usual safe places
- Ask your neighbours or others in your household
- Check whether your parcel has been left at a parcel locker or Post Office
If you still can’t find it, email us at info@ozendoo.com and we’ll sort it out as quickly as possible.
Missing parcels
If your parcel is marked as delivered but you haven’t received it, we’ll open an investigation with the carrier. This can take a few days. We’ll always work with you to find a fair solution.
Unclaimed or refused parcels
If a parcel isn’t collected or is refused, it doesn’t always come back to us automatically. In these cases, we can’t always guarantee a full refund. Any shipping costs we incur may be deducted from the refund amount.
Returns and refunds
Items can be returned for a change of mind within 30 days of receipt, provided they’re unused and in their original condition (including packaging).
For change-of-mind returns, return postage is paid by the customer and isn’t refunded. You’re responsible for the return parcel until it reaches us, so we recommend using a tracked service.
Once we’ve received and checked your return, your refund will be processed within 5 business days, using the same payment method you used for your purchase.
Returns address (once approved)
Turnstraat 22
3078 ZM Rotterdam
the Netherlands
Important: please contact our customer service team before sending a return. That way we can give you the right instructions and process your return quickly. As our returns address is overseas, we recommend checking the cost with Australia Post before sending.
Damaged items
If your item was damaged in transit, we’re really sorry! Please contact us as soon as possible, ideally within 48 hours of delivery, at info@ozendoo.com.
Please include:
- Your order number
- Clear photos of the damaged item
- Photos of the outer packaging
We’ll treat your case as a priority, and you won’t pay any return costs.
Got questions?
Check out our FAQ first, or email us at info@ozendoo.com. We’re happy to help and reply to all emails within 24 hours on business days.
Important information
Ozendoo doesn’t have a physical store or customer service desk. The address above is used for returns only and isn’t a visiting address. Returns are handled after approval from our customer service team and in line with the instructions you receive.
Company details
Company name: Azul GZ
Address: Turnstraat 22, 3078 ZM Rotterdam, the Netherlands
Chamber of Commerce (KvK) number: 42128288
VAT number: NL005516569B14
Email: info@ozendoo.com