Please read these Terms & Conditions carefully before using our online store and services.
Section 1 – Definitions
In these Terms & Conditions:
Change-of-mind period: the period within which the customer can return an item for a change of mind
Customer: an individual who buys from Ozendoo for personal, domestic or household use
Day: a calendar day
Recurring agreement: an agreement for the regular supply of products or services
Durable medium: any means that allows information to be stored in a lasting and unchanged way
Seller: Ozendoo (Azul GZ), offering products and/or services online
Online agreement: an agreement made without both parties being physically present at the same time
Australian Consumer Law (ACL): Schedule 2 of the Competition and Consumer Act 2010 (Cth)
Terms & Conditions: these Terms & Conditions
Section 2 – Scope
These Terms & Conditions apply to every offer made by Ozendoo and every agreement between Ozendoo and the customer. They’re made available before the agreement is made, in a way that allows them to be saved on a durable medium. If any provision is found to be invalid, the remaining provisions stay fully in force.
Section 3 – Offers
Offers are valid for the stated period or while stocks last. Ozendoo reserves the right to change offers and prices without prior notice. Product descriptions and images are for illustration purposes. Obvious errors in prices or information are not binding on Ozendoo.
Section 4 – Making the agreement
The agreement is made once the customer has confirmed and paid for their order. Ozendoo will confirm receipt of the order by email. We use appropriate technical and organisational measures to protect payments and the handling of personal information. Ozendoo reserves the right to refuse an order for legitimate reasons, such as incomplete order details or suspected fraud.
Section 5 – Change-of-mind returns
You can return your order for a change of mind within 30 days of receiving it, without giving a reason. Let us know by email within this period at info@ozendoo.com (you can use our Return Request Form), then send the item back within 14 days of receiving our instructions. The item should be handled with care, unused and, where possible, returned in its original packaging.
Section 6 – Costs of change-of-mind returns
For change-of-mind returns, return postage is paid by the customer. Refunds are processed within 5 business days of receiving the returned item, using the same payment method used for the original purchase, at no extra cost to the customer.
Section 7 – Exceptions to change-of-mind returns
The following items can’t be returned for a change of mind:
- Custom-made or personalised items
- Hygiene and intimate products that have been unsealed
- Health and personal care products whose packaging has been opened
- Perishable products
- Opened software, digital files and licences
- Gift cards
- Hazardous materials, flammable liquids or gases
- Services that have started with the customer’s express consent
These exceptions only apply to change-of-mind returns and don’t affect your rights under the Australian Consumer Law.
Section 8 – Prices
All prices are in Australian dollars (AUD), include any applicable taxes and apply at the time the order is placed. Orders under A$1,000 aren’t subject to Australian import duties. Ozendoo reserves the right to change prices, but price changes don’t apply to orders already placed.
Section 9 – Consumer guarantees and warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to these rights, all our products come with a warranty against manufacturing defects of at least 6 months. Please report any defects by email to info@ozendoo.com within a reasonable time after discovering them. This additional warranty doesn’t cover damage caused by misuse, neglect or normal wear and tear. To make a claim, email us with your order number, a description of the fault and photos; we’ll cover any return costs for valid claims.
Section 10 – Delivery and risk
Orders are delivered to the address provided by the customer. The estimated delivery time is 7–14 business days from dispatch. Risk of loss or damage passes to the customer once the parcel has been delivered. Ozendoo does its best to ensure careful and timely delivery but isn’t responsible for delays beyond our reasonable control.
Section 11 – Payment
Payment is made when the order is placed, using the secure payment methods available: credit and debit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed by certified, encrypted payment providers. Please let us know immediately about any errors in your payment details.
Section 12 – Complaints
Complaints about the performance of the agreement should be sent by email to info@ozendoo.com within a reasonable time after they arise. Ozendoo handles every complaint individually and aims to respond within 14 days. If a complaint can’t be resolved between us, you can contact the consumer protection agency in your state or territory, or the ACCC: https://www.accc.gov.au.
Section 13 – Governing law and disputes
These Terms & Conditions are governed by the laws of the Netherlands. Any disputes will first be resolved through discussion. If this doesn’t lead to a solution, the dispute may be referred to the relevant court. Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can’t be excluded, and you may bring proceedings in Australia.
Final provisions
The latest version of these Terms & Conditions is always available on our website. Changes take effect when published. If any provision is found to be invalid, the remaining provisions stay fully in force.
Contact details – Ozendoo
Email: info@ozendoo.com
We reply to all emails within 24 hours on business days.
Company details
Company name: Azul GZ
Address: Turnstraat 22, 3078 ZM Rotterdam, the Netherlands
Chamber of Commerce (KvK) number: 42128288
VAT number: NL005516569B14
Email: info@ozendoo.com